Vibrators Online Sex Shop - FAQs

If I have any questions who can I contact?
Simply contact our general customer service line at: 1-866-321-4001

Do you deliver your products in a discreet package?
YES. Our adult products, including sex toys, dildos and vibratos come in discreet packages to provide maximal confidentiality. The discreet package means the plain pack with no special signs, except shipping labels, so no other person will guess what you receive.

Do You Ship Outside The United States?
YES. We can ship our products outside the US, except those countries with legal restrictions on the adult sexual goods. The time of delivery overseas takes approximately 14 business days depending on the country you are located, how far in the world it is and shipping type.

What if my country has the restriction on shipping adult products?
In this case we can not ship you any adult products, because of their illegality in your area. We do not break the laws.

How can I care and clean my sex toys?
Sex toy caring and cleaning depend mostly on a material it is made out of. Here are the most popular sex toys materials:

Silicone - is non-porous material that can be easily washed in hot or even boiled water with any sex toy cleaner or soap.

Jelly - is porous material that is not recommended to be disinfected by boiling water. Wash th into warm water with mild soap.

Rubber and Latex - are porous materials that can accumulate bacteria, are washed in warm water with mild soap or sex toy cleaner.

CyberSkin™, Futurotic, Ultra-Realistic, Soft Skin - are patented materials made by the famous sex toys manufacturers that are washed in warm water with soap or cleaner.

Leather - is washed in warm water with mild soap.
All sex toys should be stored in a dry cool and dark place and carefully cleaned before and after use.

Attention! If your sex toy is not waterproof, do not allow water leaking into the control panel and escape contact of water with batteries.

Are your sex toys safe for use?
All our sex toys are manufactured by famous producers with unblished reputation and are known as qualitative, durable products made of the materials without any ingredients destructive to health and are absolutely safe.

Is information about your customers (their names and addresses) and their orders shared or sold to the third party?
We NEVER share or sell the confidential information to other companies or third persons, since this is the part of our confidential policy in working with our customers. You can be confident that no your personal information will be open to anyone else.

if you have any additional questions. Feel free to contact us via e-mail info @ vibratorsmart.com

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